API Customer Experience Survey

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1. Before we begin, would you like to be entered into the random drawing for a chance to win a $120 bill credit?* This field is required.To be entered, you'll provide your contact information at the end so we can reach out if you're a winner.

Yes, I would like the chance to win a bill credit and will provide my contact info at the end

No, I would like to answer the questions anonymously and skip the random drawing

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2. Overall, did we meet your expectations?* This field is required.

Yes

No

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We're glad to hear that.

The next questions will help us understand what made the experience successful.

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We're sorry to hear that.

The next questions will help us understand how we can improve.

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3. Let's narrow down the type of service we provided.* This field is required.If you worked with several departments, select the one you interacted with most.

Customer Service

Operations

Conservation

Engineering

Not sure? Select for more info...

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3. What did we assist you with?* This field is required.

Start or stop electric service

Meter issue or maintenance

Conservation rebate

Install new meter for service

Solar energy/net metering

Other

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Please select the type of service we provided.* This field is required.If you worked with several departments, select the one you interacted with most.

Customer Service

Operations

Conservation

Engineering

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3. What was the primary reason for working with {Dept2}?* This field is required.

Starting or stopping service

Billing question

Payment or payment arrangement

Update my account information

Reconnecting power

Question about a program/service

Other

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3. What was the primary reason for working with {Dept2}?* This field is required.

Meter installation or issue

Outage or reconnecting power

Tree trimming

Security light install or issue

Electric service question

Other

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3. What was the primary reason for working with {Dept2}?* This field is required.

Home Energy Tune-Up

High bill audit

Rebate

Solar power/net metering

Other

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3. What was the primary reason for working with {Dept2}?* This field is required.

New service

Meter installation or removal

Construction or repair

Other

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You selected 'Other'. Please briefly describe what service we were providing.

(Max of 250 characters. There will be an open comment field later if you want to go into more detail.)

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4. Did the employee(s) you interacted with act professionally and treat you with courtesy?* This field is required.

Yes, definitely, they were very professional and courteous from start to finish

Yes, they were generally professional and courteous to me

Partially, but I had some minor concerns with part of the interaction

No, they were generally unprofessional or not courteous to me

No, they were very unprofessional or I felt very disrespected and had major concerns with the interaction

N/A - I didn't directly interact with an employee

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5. How knowledgeable was staff in their ability to assist you and answer your questions?* This field is required.

Very knowledgeable, they were completely able to assist me and answer all my questions

Sufficiently knowledgeable, they were helpful and answered most of my questions

Somewhat knowledgeable, but they couldn't assist me or answer questions for a part of the interaction

Mostly unknowledgeable, they weren't able to assist me or answer questions for most of the interaction

Not knowledgeable at all, they couldn't help or answer my questions

N/A - I didn't have any questions or require direct assistance

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6. Was communication from the employee(s) clear, helpful, and you could understand it?* This field is required.

Yes, definitely, I understood the process without any clarifications needed

Yes, mostly, and an occasional clarification resolved any confusion

Somewhat, but a lot had to be clarified

No, it was confusing and clarifications were not very helpful

No, not at all, I was totally confused and received no clarification

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7. Did you have an appointment or scheduled time frame for service?* This field is required.

Yes, a designated time was set in advance

No, the service wasn't pre-scheduled

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8. Did you have to wait long before staff could assist you?* This field is required.

No wait at all, I was helped right away

1-2 minutes

3-5 minutes

6-10 minutes

More than 10 minutes

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8. Did the appointment start on time? Or, alternatively, was it within the scheduled time frame?* This field is required.

It was on time/within the time frame

Within 5 minutes of expected

Within 15 minutes of expected

Within 30 minutes of expected

More than 30 minutes from expected time

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9. How satisfied are you with how the topic/issue was resolved?* This field is required.

Completely satisfied

Mostly satisfied

Somewhat satisfied

Mostly dissatisfied

Very dissatisfied

My topic/issue is still being worked on or is unresolved

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10. How would you rate the overall quality of service?* This field is required.

Excellent, exceeded my expectations

Good, met my expectations

OK, but only met some of my expectations

Poor, didn't meet most of my expectations

Very poor, failed my expectations

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11. What type of customer are you?* This field is required.

Residential

Commercial

I have both types of accounts

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12. How long have you been our customer?

Less than 1 year

1-5 years

6-10 years

More than 10 years

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Finally, are there any additional comments you would like to share? (optional)Details? Suggestions? This is your chance! We're interested in your feedback.

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Thank you for sharing your experience. We appreciate you taking the time, and we value your feedback.

Now let's get your contact info so we can reach out if you win a bill credit.

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Name* This field is required.

First Name

Last Name

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Email* This field is required.

example@example.com

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Phone Number* This field is required.

Please enter a valid phone number.